1. Application and Acceptance of the Terms
2. Users Generally
3. Member Accounts
4. Transactions Between Buyers and Sellers
5. Limitation of Liability
6. Copyright and Patents
7. Force Majeure
8. General Provisions


Welcome to www.Insta360.com! These Terms of Use describe the terms and conditions applicable to your access and use of the website at www.Insta360.com(referred to as “Site”. This document is a legally binding agreement between you as the user(s) of the Site (referred to as “you”, “your” or “User” hereinafter) and the Insta360.com entity listed below (referred to as “we”, “our” or “Insta360.com” hereinafter).
1.Application and Acceptance of the Terms
1. Your use of the Site and Insta360.com’s services, software and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Site that Insta360.com may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.
2. You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with Insta360.com, or (b) you are not permitted to receive any Services under the laws of P.R.China or other countries / regions including the country / region in which you are resident or from which you use the Services.
3. You acknowledge and agree that Insta360.com may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.
4. If Insta360.com has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your users of the Services or the Site.
5. You may be required to enter a separate agreement, whether online or offline, with Insta360.com or our affiliate for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.
6. The Terms may not otherwise be modified except in writing by an authorized officer of Insta360.com.



1. As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.
2. You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, republish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Insta360.com, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Insta360.com is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.
3. You must read INSTA360’s Privacy Policy which governs the protection and use of personal information about Users in the possession of Insta360.com and our affiliates. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.
4. Insta360.com may allow Users to access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties’ website. You are cautioned to read such website’ terms and conditions and/or privacy policies before using the Site. You acknowledge that Insta360.com has no control over such third parties’ website, does not monitor such website, and shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such website.
5. You agree not to undertake any action to undermine the integrity of the computer systems or networks of Insta360.com and / or any other User nor to gain unauthorized access to such computer systems or networks.
6. You agree not to undertake any action which may undermine the integrity of INSTA360’s feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another User.
7. By posting or displaying any information, content or material (“User Content”) on the Site or providing any User Content to Insta360.com or our representative(s), you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to Insta360.com to display, transmit, distribute, reproduce, publish, duplicate, adapt, modify, translate, create derivative works, and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Site, the provision of any Services and/or the business of the User. You confirm and warrant to Insta360.com that you have all the rights, power and authority necessary to grant the above license.



1. The User must be registered on the Site to access or use some Services (a registered User is also referred to as a “Member” below). Except with Insta360.com’s approval, one User may only register one member account on the Site. Insta360.com may cancel or terminate a User’s member account if Insta360.com has reasons to suspect that the User has concurrently registered or controlled two or more member accounts. Further, Insta360.com may reject User’s application for registration for any reason.
2. Upon registration on the Site, Insta360.com shall assign an account and issue a member ID and password (the latter shall be chosen by a registered User during registration) to each registered User. An account may have a web-based email account with limited storage space for the Member to send or receive emails.
3. A set of Member ID and password is unique to a single account. Each Member shall be solely responsible for maintaining the confidentiality and security of your Member ID and password and for all activities that occur under your account. No Member may share, assign, or permit the use of your Member account, ID or password by another person outside of the Member’s own business entity. Member agrees to notify Insta360.com immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.
4. Member agrees that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the Member.
5. Member acknowledges that sharing of your account with other persons, or allowing multiple users outside of your business entity to use your account (collectively, “multiple use”), may cause irreparable harm to Insta360.com or other Users of the Site. Member shall indemnify Insta360.com, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered because of the multiple use of your account. Member also agrees that in case of the multiple use of your account or Member’s failure to maintain the security of your account, Insta360.com shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate Member’s account without liability to Member.



1. Users are hereby made aware that there may be risks of dealing with people acting under false pretenses. Insta360.com uses several techniques to verify the accuracy of certain information our paying Users provide us when they register for a paying membership service on the Site. However, because user verification on the Internet is difficult, Insta360.com cannot and does not confirm each User’s purported identity (including, without limitation, paying Members). We encourage you to use various means, as well as common sense, to evaluate with whom you are dealing.
2. Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions in connection with using the Site or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Site. Such risks shall include but are not limited to, misrepresentation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective or dangerous products, unlawful products, delay or default in delivery or payment, cost miscalculations, breach of warranty, breach of contract and transportation accidents. Such risks also include the risks that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Site may violate or may be asserted to violate Third Party Rights, and the risk that User may incur costs of defense or other costs in connection with third parties’ assertion of Third Party Rights, or in connection with any claims by any party that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by Third Party Rights claimants. Such risks also include the risks that consumers, other purchasers, end-users of products or others claiming to have suffered injuries or harms relating to products originally obtained by Users of the Site as a result of purchase and sale transactions in connection with using the Site may suffer harms and/or assert claims arising from their use of such products. All of the foregoing risks are hereafter referred to as “Transaction Risks”. Each User agrees that Insta360.com shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks. At last, all of the products display on Insta360.com will meet the legitimate demands of compliance.
3. User agrees to provide all information and materials as may be reasonably required by Insta360.com in connection with your transactions conducted on, through or as a result of use of the Site or Services. Insta360.com has the right to suspend or terminate any User’s account if the User fails to provide the required information and materials.


3. Any material downloaded or otherwise obtained through the Site is done at each User’s sole discretion, and risk and each User is solely responsible for any damage to INSTA360’s computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by any User from Insta360.com or through or from the Site shall create any warranty not expressly stated herein.
4. Each User hereby agrees to indemnify and save Insta360.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such User’s use of the Site or Services (including but not limited to the display of such User’s information on the Site) or from your breach of any of the terms and conditions of the Terms. Each User hereby further agrees to indemnify and save Insta360.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise from User’s breach of any representations and warranties made by User to Insta360.com, including but not limited to those set forth in Section 5 hereunder.
5. Each User hereby further agrees to indemnify and save Insta360.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the Site. Each User hereby further agrees that Insta360.com is not responsible and shall have no liability to you, for any material posted by others; including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with each User. Insta360.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Insta360.com in asserting any available defenses.
6. Insta360.com shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following.
1. the use or the inability to use the Site or Services;
2. any defect in goods, samples, data, information or services purchased or obtained from a User or any other third party through the Site;
3. unauthorized access by third parties to data or private information of any User;
4. statements or conduct of any User of the Site;
5. any matters relating to Services, however, arising, including negligence.
7. The limitations and exclusions of liability to you under the Terms shall apply to the maximum extent permitted by law and shall apply whether or not Insta360.com has been advised of or should have been aware of the possibility of any such losses arising.



All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of INSTA360.COM or its content suppliers and protected by international copyright laws. The use of any INSTA360.COM trademark or service mark without our express written consent is strictly prohibited.



Under no circumstances shall Insta360.com be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.



1. Subject to any Additional Agreements, the Terms constitute the entire agreement between you and Insta360.com
with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
2. Insta360.com and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.
3. If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted, and the remaining provisions shall remain valid and be enforced.
4. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
5. Insta360.com’s failure to enforce any right or failure to act with respect to any breach by you under the Terms will not constitute a waiver of that right nor a waiver of Insta360.com’s right to act with respect to subsequent or similar breaches.
6. Insta360.com shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of INSTA360.COM). You may not assign, in whole or part, the Terms to any individual or entity.
7. Any dispute relating in any way to your visit to INSTA360.COM or to products or services sold or distributed by INSTA360.COM or through INSTA360.COM shall be submitted to CIETAC, South China Sub-Commission for arbitration which shall be conducted in accordance with the Commission’s arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one; The place of arbitration shall be Shenzhen China; The language to be used in the arbitral proceedings shall be Chinese. The arbitral award is final and binding upon both you and INSTA360.


Our robust security and privacy policy keep your trusted information safe and private. Information can only be accessed by staff to assist you; access is only available to third parties if you have given written permission or is to assist in criminal investigations. Insta360.com is the sole owner of the information collected on this site, and we guarantee that we will not sell, share, or rent your information to any outside parties.

What information do we collect?

Registered email/ password / country/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your shipping address and other information. Some examples of why we need this information include assisting in preorders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the latest update about the products. To contact you about sales, special offers and new site feature, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.
Note: No one other than yourself can access your password, including our staff.

How do we collect the information?

When you browse our website, we may collect your IP address, browser, operating system, and the URL you request.
When you order on our website, we may collect the registered email, password, country, the date and time, browser and operating system, the URL you request, your PayPal email and your shipping address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To personalize your experience:
(your information helps us to better respond to your individual needs)
To process transactions:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails:
The email address you provide for order processing may be used to send you information and updates pertaining to your order. In addition to receiving newsletters with content such as occasional company news, updates, related product and service information
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database, and only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (such as credit cards, social security numbers, and financials) will not be stored on our servers.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers are responsible for periodically checking the Privacy & Policy available on the website for changes. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
Email: service@insta360.com

Thank you for choosing the products of Shenzhen Arashi Vision Co., Ltd.

Once you have placed an order at Insta360 Store, it means you have agreed to the following sales agreement and the after-sales policy of Insta360 Store.

You hereby agree that any use of the product is at your own risk, and that the product is at risk of failure if used improperly. Insta360 Store issues no warranty for our products, either expressed or implied, including any implied warranties regarding merchantability and fitness for a particular purpose. Insta360 Store shall not be liable for any loss arising from any improper use of the product (e.g. negligence, abuse, or usage without strict compliance with the product instructions, etc.), including direct, indirect, punitive, special, or incidental losses.

Pictures and Advertisements

The pictures and videos displayed on the Insta360 Store are for display purposes only, and may be edited for the purpose of advertising. There may also be errors due to careless omissions in the layout design or review process. Insta360 Store always strives to provide customers with objective and correct website content and pictures, but takes no responsibility for any incorrect information that has not been subject to proofreading, or for any misunderstandings due to differences in interpretation.

If you find any errors in the information displayed on the insta360 official website, please contact us to inform us of these errors, and we will offer you a coupon, gift or other item to say thank you for your assistance.

Pricing and Adjustment

Insta360 reserves the right to change the price of the products displayed in the Insta360 Store based on the actual market situation. In the event of a price change, any change or cancellation of an order due to a change in price will not be accepted (except for products subject to the 7-day free return policy). The submitted order(s) shall not be influenced by the adjustment of the price afterwards.

Insta360 has the right to correct any unintentional mispricing. In the event of a pricing error, you will be notified and will be allowed to continue trading at the correct price or cancel the order without any charge. You can find additional information on pricing and sales taxes on the “Payment and Pricing” page.

Pre-sale Policy

For pre-sale products, Insta360 only provides the estimated shipping time due to objective uncertainty. The estimated shipping time is shown on the Confirm Order page. Insta360 will try to send out by this date, but the estimated shipping time is only for reference. The actual shipping time will be influenced by the production, inventory and force majeure.

Customer hereby agrees that Insta360 has the right to adjust the shipping time according to the actual situation, or cancel the order after receiving the permission of the customer. If any such adjustment or cancellation occurs, Insta360 will promptly notify the customer.

Order Receipt and Confirmation

The information in Insta360 Store only constitutes an invitation for offer. Such information does not constitute an offer from us to provide any product or service.
By placing an order from our mall, you hereby represent and guarantee that you are legally capable of agreeing to the entire agreement of this clause and entering into a javascript:;binding agreement for sale and purchase.
When you place an order from our mall, your order constitutes an offer to purchase products or services from us. If your order contains multiple products or services, your order will contain a series of offers for each product or service.
Once we have received your order, we will send you an order confirmation email. However, your receipt of the above email does not constitute confirmation that we have accepted your order, nor does it constitute a confirmation of our offer to sell. It simply means that we have confirmed receipt of your order. Once we have handled your order and are ready to ship the goods, we will send you another email indicating that we have accepted your order, which will include shipping details. We have the right to decide whether to accept your order, as we want to ensure that the products you order are in stock. Your order will be accepted once the products you have ordered are ready for shipping.
In some cases, if we have confirmed your order, but are subsequently informed that the products you ordered can not be provided, we will cancel the order and refund the purchase price to you in full.
Before the shipment or signing for receipt, we have the right to unilaterally cancel orders in non-normal circumstances, such as fake orders, orders arising from the violation of purchase restriction rules and other reasons.

Logistics and Delivery

Insta360 Store will select the most suitable logistics company based on the address you have provided for the transportation of your order, including but not limited to DHL, UPS and EMS. You may advise us on the most appropriate logistics company for our reference, however we may not follow this advice.
Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond Insta360’s control. Thus, Insta360 does not assume any responsibility for any delay in delivery due to unexpected logistics related events.
If any logistics delay occurs, you may send an email to ecommerce@insta360.com, and we will do our best to contact the logistics company to help resolve the issue.


Shipping Cost

国家/地区 Country/ Area Shipping Cost
中国大陆 China Mainland ¥50
中国香港 Hong Kong, China $10
中国澳门 Macau, China $10
中国台湾 Taiwan, China $20
法国 France $100
德国 Germany $100
意大利 Italy $100
荷兰 Netherlands $100
西班牙 Spain $100
葡萄牙 Portugal $100
瑞典 Sweden $100
希腊 Greece $100
比利时 Belgium $100
卢森堡 Luxembourg $100
丹麦 Denmark $100
爱尔兰 Ireland $100
奥地利 Austria $100
芬兰 Finland $100
马耳他 Malta $100
塞浦路斯 Cyprus $100
波兰 Poland $100
匈牙利 Hungary $100
捷克 Czech $100
斯洛伐克 Slovakia $100
斯洛文尼亚 Slovenia $100
爱沙尼亚 Estonia $100
拉脱维亚 Latvia $100
立陶宛 Lithuania $100
罗马尼亚 Romania $166
保加利亚 Bulgaria $100
克罗地亚 Croatia $100
英国 The United Kingdom $100
美国 The United States $90
加拿大 Canada $90
俄罗斯 Russia $166
日本 Japan $63
韩国 South Korea $62
新加坡 Singapore $65
阿联酋 The United Arab Emirates $125
澳大利亚 Australia $83

If you need to deliver to the country or area that is not listed above, please contact us via sales@insta360.com.


After-sales Service

Insta360 will provide after-sales service based on the after-sales policy on the official website and the product warranty card. Please refer to https://support.insta360.com/aftersales?name=after for specific service terms.

Insta360 hereby undertakes that, except for the following circumstances, you may return the products within 7 days from the date of the completed transaction (subject to the actual receipt of the products); and you may exchange the products within 15 days from the date of the completed transaction (subject to the actual receipt of the products). Please contact Insta360 Customer Service Center directly for any return or exchange of products:
1. We have the right to refuse your return request under the following circumstances:
a. The products are damaged, but you have not had the products returned in the presence of a courier;
b. The return request was made later than the 7-day return deadline (calculated from the date of receipt);
c. Incomplete return, including the lack of outer packaging, accessories, gifts or product manual, or the damage to the appearance due to human intervention;
d. A product is returned without any proof of purchase or voucher, or forged or altered vouchers are provided;
e. Damage to the products caused by impact or fire, and not caused by product quality problems, or product quality problems caused by arbitrary modification, presence of foreign matter (such as water, oil and sand, etc.), improper installation, or failure to follow the instructions in the product manual;
f. A label, machine serial number, waterproof mark or anti-counterfeit mark has been torn or altered;
g. Product damage due to unavoidable factors such as fire, flooding, lightning strike, traffic accidents or other force majeure events.
2. We have the right to refuse your exchange request in the following circumstances:
a. In the event product exchange, no proof of purchase or voucher can be provided, or forged or altered vouchers are provided;
b. The products are damaged, but the products were not returned in the presence of a courier;
c. The exchange request is proposed later than the 15-day exchange deadline (calculated from the date of receipt);
d. Incomplete exchange, or damaged appearance due to man-made causes;
e. Products are deemed to be free from any quality problems after inspection and testing by the Insta360 Technical Support Department;
f. Damage to the products caused by impact or fire, and not caused by product quality problems, or product quality problems caused by arbitrary modification, presence of foreign matter (such as water, oil and sand, etc.), improper installation, or failure to follow the instructions in the product manual;
g. A label, machine serial number, waterproof mark or anti-counterfeit mark has been torn or altered;
h. Product damage due to unavoidable factors such as fire, flooding, lightning strike, traffic accidents or other force majeure events.

Reselling forbidden

Insta360 Store sells and delivers products to end-users/customers only. Any purchase of products from Insta360 for the purpose of reselling is forbidden. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that you are not purchasing the products for personal use.

Intellectual Property Protection

Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd. is the exclusive owner of all the intellectual property rights related to the products (including but not limited to design drawings, technologies, appearance design, utility models, brands, trade names and trademarks, etc.) and the right to apply for intellectual property of the related intellectual achievements (collectively referred to as “Insta360 Intellectual Property”). Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd. has the right to enjoy and implement Insta360 Intellectual Property according to the relevant laws and regulations, and all the proceeds arising from the intellectual property protection shall be owned by Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd. Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd. has absolute authority to strive for and maintain the protection for the intellectual property of all or part of the technologies or improvements across the world. Any infringement of rights and interests of Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd. on Insta360 Intellectual Property is unacceptable by us, including but not limited to reverse engineering or resale of the products purchased.

Data Protection

Once you have placed an order, this means you agree that we may store, process or use the data you provided for the purchase of the product or service. This also means that you agree for your data to be archived or circulated within Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd., so you can receive information regarding Insta360 products or services that may interest you.

Force Majeure

If Insta360 Store can not fully fulfill the obligations of this Sales Agreement due to force majeure, we will notify you within 5 days from the date of the force majeure (if the notice can not be delivered within the aforementioned period due to a force majeure incident, Insta360 Store will notify you within 5 days after the conditions of the incident have been eliminated). If Insta360 Store fails to fulfill the Sales Agreement due to force majeure, we shall be wholly or partially exempt from liability or responsibility. Force majeure events include, but are not limited to, earthquakes, flooding, lightning strikes, snowstorms, and government action.

General Terms and Conditions

The terms and conditions in the Sales Agreement shall be subject to the laws and regulations of China. In the event of any dispute regarding the terms and conditions in the Sales Agreement, it shall be submitted to the South China Branch of the International Economic and Trade Arbitration Commission (CIETAC) for a binding arbitration in Shenzhen according to the existing CIETAC Rules. Our or your failure to fulfill any term or condition does not constitute a waiver of the above term or condition. It also does not constitute a waiver of the performance of the above term or condition.

Shenzhen Lanfeng Chuangshi Network Technology Co., Ltd.

Warranty Policy

  1. Thanks for purchasing Insta360 products. Shenzhen Arashi Vision Co.,Ltd provides one(1) year limited warranty on all eligible Insta360 products.
  2. The limited warranty covers failures due to defects in material or workmanship on devices.
  3. Accessories is covered one(1) month warranty. Packaging and personal data are not covered under the limited warranty.
  4. The limited warranty is only applicable to the original purchaser of the product.
  5. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.
  6. The maximum liability Insta360 is equal to, and no higher than, the product’s purchased price.
  1. Appendix

  2. Insta360 may reject or return products without accessories or an assigned RMA number.
  3. International warranty service is not supported,please contact your original reseller on the warranty service when you purchase the product abroad.
  4. If proof of purchase can’t be provided, the purchase date shall be calculated three months from the product’s manufacturing date and the product shall have the same warranty period.
  5. The limited warranty does not apply to refurbished and reselling products.
  6. Insta360 does not provide refunds under the limited warranty in any conditions. If the returned product is discontinued, Insta360 will replace it with a product of equivalent value and features.
  7. Insta360 is not responsible for any damage occurred during shipping.
  8. Respective product shall be sent out to appointed address within 7 calendar days after RMA procedure starts.


Warranty Period of Insta360 Product

Product Main components Warranty Period
Insta360 4K beta Insta360 4K beta 1 year
1/4′-20 Tripod Adapter 1 month
USB to DC charging cable 1 month
USB OTG Cable 1 month
Micro-USB to USB Cable 1 month
TF(Micro SD) Card 1 month
Power Adapter 1 month
Insta360 Nano Insta360 Nano 1 year
Micro-USB to USB Cable 1 month
Virtual Reality Glasses(Cardboard) No Warranty
Insta360 Air Insta360 Air 1 year
USB Adapter 1 month
Insta360 Pro Insta360 Pro 1 year
Battery 3 months
Power adapter 1 month
TypeC data cable 1 month
USB Ethernet card 1 month
Network cable 1 month


Warranty Service Procedure

  1. 1.Please contact the support@insta360.com to seek for the remotely troubleshoot.
  2. 2.If the problem can’t be solved, please click here to submit your problem.
  3. 3.A replacement will be ship out from the local department.


Repair Services

Repair Services Site
Country Company address Tel website
Japan Hacosco Inc. 3-59-4-510 Sendagaya,   Shibuya-ku, Tokyo 151-0051 81-3-6434-7678 https://hacosco.com
South Korea ISAW Camera Inc. 501, Suntec City 1st,   Dunchon-daero 474,Jungwon, Seongnam, Gyeonggi, Korea 82-31-777-2090   (Direct) http://www.isawcam.com
Thailand Arcadius Corp Limited Wangdek 4 Building,19/1-2 Room 1F Soi Yasoop1 Viphavadee Rd. Jompol Jatujak Bangkok, Thailand, 10900 66-97-135-1345   (Direct) http://www.isawcam.com
China Taiwan CHIA HUO TRADING CO.,   LTD 3F-2,No.2, Sec.4,   Jhongyang Rd., Tucheng City, Taipei Country 236, Taiwan(R.O.C) 222-687-777 EXT 107
China HK Vast World Room 808, Floor 8,   Block B, Kailey Center, 12 Fung Yip Street, Chai Wan, Hong Kong +852-97252410 http://www.vastworld.com.hk


  1. Notice: Insta360 will not respond to any case on repair issue between services site and customer.The repair unit will not add additional warranty period to the Insta3660 products. Customer need to consult the repair services site before sending faulty product to the appointed address. Customer shall backup your personal data and take out the TF card before shipment. This form will keep update, if you have the capacity or interested in offering the repair service, please send the inquiry to service@insta360.com.