Warranty Policy

  1. Thanks for  purchasing Insta360 products. Insta360.com provides one(1) year limited warranty on all eligible Insta360 products purchased in the U.S&C.A.
  2. The limited warranty covers failures due to defects in material or workmanship on devices.
  3. Accessories is covered one(1) month warranty. Packaging and personal data are not covered under the limited warranty.
  4. The limited warranty is only applicable to the original purchaser of the product.
  5. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.
  6. The maximum liability Insta360 is equal to, and no higher than, the product’s purchased price.

 Appendix

  1. Insta360 may reject or return products without accessories or an assigned RMA number.
  2. International warranty service is not supported,please contact your original reseller on the warranty service when you purchase the product abroad.
  3. If proof of purchase can’t be provided, the purchase date shall be calculated three months from the product’s manufacturing date and the product shall have the same warranty period.
  4. The limited warranty does not apply to refurbished and reselling products.
  5. Insta360 does not provide refunds under the limited warranty in any conditions. If the returned product is discontinued, Insta360 will replace it with a product of equivalent value and features.
  6. Insta360 is not responsible for any damage occurred during shipping.
  7. Respective product shall be sent out to appointed address within 7 calendar days after RMA procedure starts.
Product Main components Warranty Period
Insta360 4K beta Insta360 4K beta 1 year
1/4″-20 Tripod Adapter 1 month
USB to DC charging cable 1 month
USB OTG Cable 1 month
Micro-USB to USB Cable 1 month
TF(Micro SD) Card 1 month
Power Adapter 1 month
Insta360 Nano Insta360 Nano 1 year
Micro-USB to USB Cable 1 month
Virtual Reality Glasses(Cardboard) No Warranty
Insta360 Air Insta360 Air 1 year
USB Adapter 1 month
  1. 1.Please contact the support@insta360.com to seek for the remotely troubleshoot.
  2. 2.If the problem can’t be solved, please click here to submit your problem.
  3. 3.A replacement will be ship out from the local department.

Thanks for choosing Insta360, if you need repair service, please send email to service@insta360.com