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To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Insta360 disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Insta360 limits the duration and remedies of such warranties to the duration of this express warranty and, at Insta360’s option, the repair or replacement services described below.
This Insta360 Warranty Policy only apply to Insta360 products you purchased for your own use and not for resale.
Insta360 warrants that each Insta360 product (accessories not included) that you purchase will be free from material and workmanship defects under normal use during the ONE (1) YEAR warranty period. The warranty period for a product starts on the day a product is received, or as may be otherwise specified by Insta360. The warranty period of accessories are as specified in “Warranty Period of Insta360 Product” below.
This Warranty does not apply to any non-Insta360 branded hardware products or any software, even if packaged or sold with Insta360 hardware. Software distributed by Insta360 with or without the Insta360 brand (including, but not limited to system software) is not covered by this Warranty. Insta360 does not warrant that the operation of the Insta360 Product will be uninterrupted or error-free. Insta360 is not responsible for damage arising from failure to follow instructions relating to the Insta360 Product’s use.
This Warranty does not apply:
Contact Insta360 and specify your problem.
Insta360 will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. Insta360 may direct you to download and install particular software updates.
If your problem cannot be resolved by remote assistance or through the application of software updates, you may be required to deliver the product to Insta360 for further examination. Insta360 will repair/replace the Insta360 product using new or previously used part(s)/product(s) that are equivalent to new in performance and reliability.
Insta360 will examine the returned product(s) to identify the problem, if Insta360 determines that the issue in question is not covered by this Insta360 Warranty Policy, you will have to apply for Customer Paid Repair Service.
Insta360 is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Except as provided in this warranty and to the maximum extent permitted by law, Insta360 is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored in or used with the Insta360 product or any failure to maintain the confidentiality of information stored on the Insta360 product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Insta360 is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
|Product||Main components||Warranty Period|
|Insta360 4K beta||Insta360 4K beta||1 year|
|1/4″-20 Tripod Adapter||1 month|
|USB to DC charging cable||1 month|
|USB OTG Cable||1 month|
|Micro-USB to USB Cable||1 month|
|TF（Micro SD) Card||1 month|
|Power Adapter||1 month|
|Insta360 Nano||Insta360 Nano||1 year|
|Micro-USB to USB Cable||1 month|
|Virtual Reality Glasses(Cardboard)||No Warranty|
|Insta360 Air||Insta360 Air||1 year|
|USB Adapter||1 month|
|Insta360 One||Insta360 One||1 year|
|Micro USB cable||1 month|
|8GB Micro SD card||1 month|
|Insta360 Pro||Insta360 Pro||1 year|
|Power adapter||1 month|
|Type-C data cable||1 month|
|USB Ethernet card||1 month|
|Network cable||1 month|
|Package box||1 month|
Thanks for choosing Insta360, if you need repair service, please send email to firstname.lastname@example.org