Warranty Policy

  1. Thanks for  purchasing Insta360 products. Insta360.com provides one(1) year limited warranty on all eligible Insta360 products purchased in the U.S&C.A.
  2. The limited warranty covers failures due to defects in material or workmanship on devices.
  3. Accessories is covered one(1) month warranty. Packaging and personal data are not covered under the limited warranty.
  4. The limited warranty is only applicable to the original purchaser of the product.
  5. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.
  6. The maximum liability Insta360 is equal to, and no higher than, the product’s purchased price.

 Appendix

  1. Insta360 may reject or return products without accessories or an assigned RMA number.
  2. International warranty service is not supported,please contact your original reseller on the warranty service when you purchase the product abroad.
  3. If proof of purchase can’t be provided, the purchase date shall be calculated three months from the product’s manufacturing date and the product shall have the same warranty period.
  4. The limited warranty does not apply to refurbished and reselling products.
  5. Insta360 does not provide refunds under the limited warranty in any conditions. If the returned product is discontinued, Insta360 will replace it with a product of equivalent value and features.
  6. Insta360 is not responsible for any damage occurred during shipping.
  7. Respective product shall be sent out to appointed address within 7 calendar days after RMA procedure starts.
Product Main components Warranty Period
Insta360 4K beta Insta360 4K beta 1 year
1/4″-20 Tripod Adapter 1 month
USB to DC charging cable 1 month
USB OTG Cable 1 month
Micro-USB to USB Cable 1 month
TF(Micro SD) Card 1 month
Power Adapter 1 month
Insta360 Nano Insta360 Nano 1 year
Micro-USB to USB Cable 1 month
Virtual Reality Glasses(Cardboard) No Warranty
Insta360 Air Insta360 Air 1 year
USB Adapter 1 month
  1. 1.Please contact the support@insta360.com to seek for the remotely troubleshoot.
  2. 2.If the problem can’t be solved, please click here to submit your problem.
  3. 3.A replacement will be ship out from the local department.
Repair Services Site
Country Company address Tel website
Japan Hacosco Inc. 3-59-4-510 Sendagaya,   Shibuya-ku, Tokyo 151-0051 81-3-6434-7678 https://hacosco.com
South Korea ISAW Camera Inc. 501, Suntec City 1st,   Dunchon-daero 474,

Jungwon, Seongnam, Gyeonggi, Korea

82-31-777-2090   (Direct) http://www.isawcam.com
Thailand Arcadius Corp Limited Wangdek 4 Building,19/1-2 Room 1F Soi Yasoop1 Viphavadee Rd. Jompol Jatujak Bangkok, Thailand, 10900 66-97-135-1345   (Direct) http://www.isawcam.com
China Taiwan CHIA HUO TRADING CO.,   LTD 3F-2,No.2, Sec.4,   Jhongyang Rd., Tucheng City, Taipei Country 236, Taiwan(R.O.C) 222-687-777 EXT 107
China HK Vast World Room 808, Floor 8,   Block B, Kailey Center, 12 Fung Yip Street, Chai Wan, Hong Kong +852-97252410 http://www.vastworld.com.hk

 

Notice:

Insta360 will not respond to any case on repair issue between services site and customer.

The repair unit will not add additional warranty period to the Insta3660 products.

Customer need to consult the repair services site before sending faulty product to the appointed address.

Customer shall backup your personal data and take out the TF card before shipment.

This form will keep update, if you have the capacity or interested in offering the repair service, please send the inquiry to service@insta360.com.