• 1. What devices are compatible with Insta360 ONE?

    ONE is compatible with iOS9.0 or above, iPhone7/7 plus, iPhone 6s/6s plus, iPhone 6/6 plus, iPhone SE; iPad Pro(10.5-inch), iPad Pro (9.7-inch), iPad Pro (12.9-inch), iPad mini4, iPad Air 2. And, Insta360 ONE can also be used alone as a camera.
    *iOS 11 system lowers the speed of detecting MFI devices via Lightning connector and we are working on this problem with Apple. Please wait for the system update.
  • 2. Can Insta360 ONE be used independently?

    Yes. ONE supports Lightning connecting, Bluetooth connecting and it can also be used alone as a camera. For more infomation, please refer to Bluetooth Tutorial and Independent Mode Tutorial.
  • 3. What kinds of microSD card can be used in ONE?

    ONE supports UHS-I, exFAT (FAT64) format Micro SD card up to 128G. Without SD card, photos/videos are saved in ONE App. If SD format error occurs, please check format tutorial.
  • 4. What is blue LED indicator blinking for?

    Blue LED indicator blinking implies errors with Micro SD card. If there is no Micro SD card in ONE or the SD card storage is full or the SD card format is wrong, blue light blinking implies normal status. For more information, please check LED Indicator Status.
  • 5. How to turn on Insta360 ONE?

    • Option 1: Toggle the switch, the lightning connector will automatically pop up. Plug ONE to your iPhone/iPad, and ONE App will open automatically.
    • Option 2: Press the power button to turn on the camera (with MicroSD card installed). Long press the power button for 3 seconds to turn off.
  • 6. What can I do if the camera has no response?

    • 1. Check whether ONE is out of battery, if yes, please charge it first.
    • 2. If ONE still has no response, please long-press the power button for 20 seconds or press the reset hole underneath the camera via the pin to reset.
    • 3. If the blue or green light keeps on after firmware update, please first try to long press the button for 20s to reset. If no response, please try to format the microSD card. And if still no response, please plug the microSD card and try to update the camera firmware via microSD card.
    • 4. Connect ONE to iPhone, open Settings-->General-->About-->Scroll to the bottom---> Find the Insta360 ONE here (but at this status it is disconnected on software), please first try to shut down the App, unplug & plug the camera again onto the phone. If there is still no response, try to delete and reinstall App, unplug & plug the camera again onto the phone.
    • 5. Connect ONE to iPhone, open Settings-->General-->About-->Scroll to the bottom---> If Insta360 ONE cannot be found here, please try to check the Lightning connector first. If still no response, try to restart your iPhone and unplug & plug the camera again onto the phone.
    • If problems cannot be solved, please contact us via Insta360 Online Service or email (service@insta360.com).
  • 7. How to use a protective case as a monopod?

    Connect the standard 1/4 screw port to the protective case as the diagram shown, then put it horizontally for independent/Bluetooth connection shooting.
  • 8. How to connect the camera via Bluetooth?

    • Camera Bluetooth function can only be used with MicroSD card installed.
    • 1. Press the power button to turn on the camera and the Bluetooth of ONE is enabled by default.
    • 2. Turn on the Bluetooth of iPhone/iPad.
    • 3. Open ONE App -> tap Camera button -> tap Bluetooth button on the left-down corner.
    • 4. Select Insta360 ONE xxxxxx in the devices list.
    • 5. After successful connection, you can control the camera in the effective operating distance.
    • 6. And after shooting, connect the camera to iPhone/iPad to review.